Orders typically ship within 1-2 business days, and Standard shipping typically takes 1-2 weeks to arrive. Check the status of your order below.
Details on our policies available here and we’re happy to answer further questions.
What is your return/exchange policy?
Please view our Returns & Exchanges Policy here.
How do you ship product?
We have three delivery options available for most customers. We can ship FedEx Smartpost, FedEx Ground, or FedEx Express. We are only able to ship FedEx Smartpost for Alaska, Hawaii, or PO box addresses. All website orders are now shipped in compostable bags & our shoe boxes are completely recyclable.
Do you ship orders to locations outside of the US?
No, we are only able to ship to locations within the United States. This includes warranty replacements and exchanges.
Where are Western Chief's products made?
Western Chief products are thoughtfully dreamed up and designed in Renton, Washington and are produced in China.
What should I do if I'm in between sizes?
Our footwear generally comes in whole sizes only. If you are a half size, we recommend sizing up. i.e. a 9.5 would select size 10.
Our boots typically run slightly large to accommodate weather-appropriate socks. However, our garden clogs, slippers, or other non-rain boot items run true to size. If in doubt, please contact our customer service team who will help you determine your perfect fit! You may also view our detailed size charts here.
What are your rain boots made of?
All our boots are unique because each one is handmade. Most of our women’s and kids’ boots are predominately rubber. The remaining rain boots are the kids’ ‘Light-Up’ boots that are made with PVC and some women’s PVC boots.
Are the neoprene boots waterproof?
Yes! The material is weather proof and helps keep you dry and insulated.
There is a strange smell, is that normal?
A bit of smell is normal and definitely will dissipate over time. The smell in PVC boots is caused by the chemicals used to make the PVC flexible and durable. While the odor can be unpleasant, it is completely safe.
Here are a few tips to reduce the smell:
- Air Them Out: Place your boots in a well-ventilated area for a few days.
- Use Baking Soda: Sprinkle baking soda inside the boots and leave it overnight.
- Try Activated Charcoal: Place activated charcoal inside the boots to neutralize odors.
- Clean Them: Wash with mild soap and water, then thoroughly dry.
How do I clean my rain boots & sandals?
For rain boots, we recommend using a damp, warm cloth to wash boots with a mild liquid dish soap. Mild soaps will not break down the silicone coating on the boots. Additionally, a silicone rubber conditioner can be applied. Silicone conditioners are available from shoe stores and some hardware stores. Air dry all boots and rain gear.
For your sandals, we recommend using an antimicrobial soap and warm water. Hand wash your sandals or use a soft bristled brush to gently scrub away debris. Rinse and air-dry, do not machine wash them.
How do I care for my rain boots?
We recommend storing your rain boots in a dry place, away from direct sunlight. Boots will eventually breakdown and discolor if left in direct sunlight for extended periods of time.
What is your price adjustment policy?
If we mark down the price of an item you've already purchased, we will adjust and refund your order accordingly for the difference within 14 days of your original purchase date.
Why isn’t my discount code working?
There is only one discount allowed per order. Automatic discounts and discount codes are not combinable. Please note your discount codes expiration date if applicable.
Do your shoes have a warranty?
Answer
I entered the wrong address. How do I change it?
Please contact customer service as soon as possible to update your address. If your order has already shipped we can no longer change the address for orders shipped via Standard Shipping method and PO Boxes.